If you are not entirely satisfied with your purchase, we’re here to help. Returns You have 14 calendar days to return an item from the date you received it.
Return and exchange policy from the purchased item apply only for the following conditions:
A refund or return will be issued within 14 days of the date purchase
The items must not show any damaged, wear or sign of used and items must return in the original packaging.
Refunds will be permitted if items are physically faulty or damaged.
Otten Coffee will offer full refund upon out of stock or unavailable items at the time the order was placed.
Shipping costs for returns or exchange shall be borne by the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.